Contacts are as below for issues that are not covered by the frequently asked questions.
However, we cannot respond for issues related to entrance examinations and certification so please contact the university or certification group directly.

EX - Settlement Help Desk
Phone: 03-6837-7944
Reception Hours：
・April 11 to August 31: 10 am to 1 pm, 2 pm to 6 pm (Closed on weekends and public holidays)
・September 1 to April 10: 10 am to 6 pm
[Note] Reception is not available at the start and end of the year (December 30 to January 3).
Reception Hours for Inquiries：
Conform to the payment period